LAST LUNARLY BOX BEFORE THE HOLIDAYS - SUBSCRIBE NOW! ORDERS CLOSE IN d h m s

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Billing

I’ve already been billed for the next month (or next 3 months), can I cancel and get this refunded?

Posted by Mariah Nimmich on

We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. These boxes are non-refundable or exchangeable. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

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Help! My card was declined!

Posted by Mariah Nimmich on

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because the credit card company has found an error with the card you entered. Make sure the following fields are accurate: Your billing address entered in step one matches the billing address associated with your credit card You have selected the correct card type You have entered the correct 16-digit credit card number (15-digit for AmEx) Your expiration date is correct If you are still experiencing an error, please notify us...

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How do I update my credit card information?

Posted by Mariah Nimmich on

If you would like to update your payment method, you can do so through your Account dashboard in the Subscription Profile. Simply log in to your account page by clicking here Tap billing information On the next page enter your payment details Tap save!

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How do I cancel my Lunarly Subscription?

Posted by Mariah Nimmich on

We think you'll miss your monthly Lunarly box, but you can cancel your subscription at any time. Please keep in mind there is no way to reactivate a canceled account. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here. Once you've logged into your account, follow these steps: From your "My Account" dashboard click "Manage Subscriptions" Provide a reason for canceling the subscription and tap “Cancel” subscription. If you are having troubles canceling your subscription, send an email to hello@lunarly.com. Please Note: Gift subscriptions cannot be canceled...

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What is your Cancellation Policy?

Posted by Mariah Nimmich on

Lunarly billing takes place nine business days before the upcoming new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box. You can always find your next billing date in your Account or by emailing hello@lunarly.com. Monthly Recurring Subscribers:If you cancel before the recurring billing date, you will not be billed or receive another box. If you cancel on or after the recurring billing date, it will be your last box. Lunarly boxes are non-exchangeable and nonrefundable. You will receive a notice of your upcoming billing 3 days before the actual bill...

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When am I billed?

Posted by Mariah Nimmich on

We know it's important to you to set intentions each lunar cycle, so we've removed the hassle of having to sign back up every month. Lunarly subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month. Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. Lunarly billing takes place nine business days prior to the upcoming new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box.

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What are my payment options?

Posted by Mariah Nimmich on

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, or money orders. Please note orders are subject to review.

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How much do Lunarly Subscriptions cost?

Posted by Mariah Nimmich on

Lunarly subscriptions are available in several subscription types and one-time purchase options. Monthly Recurring: Billed every month, cancellable anytime before the next billing cycle, shipping included! $40/month 3 Month Prepaid Recurring: Billed every 3 months, cancellable anytime before the next billing cycle, shipping included! $110/three months One Month Gift: Paid upfront, no monthly fee or subscription required, one time $3.00 shipping fee due at checkout. One-time purchase of $40 3 Month Gift Paid upfront, automatically cancels at end of the 3-month cycle, one time $9.00 shipping fee due at checkout. One-time purchase of $110/three months

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