Help! My card was declined!
For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because the credit card company has found an error with the card you entered. Make sure the following fields are accurate:
- Your billing address entered in step one matches the billing address associated with your credit card
- You have selected the correct card type
- You have entered the correct 16-digit credit card number (15-digit for AmEx)
- Your expiration date is correct
If you are still experiencing an error, please notify us at firstname.lastname@example.org so we can help!