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What is your Cancellation Policy?

Posted by Mariah Nimmich on

Lunarly billing takes place nine business days before the upcoming new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box. You can always find your next billing date in your Account or by emailing hello@lunarly.com.

Monthly Recurring Subscribers:
If you cancel before the recurring billing date, you will not be billed or receive another box. If you cancel on or after the recurring billing date, it will be your last box. Lunarly boxes are non-exchangeable and nonrefundable. You will receive a notice of your upcoming billing 3 days before the actual bill date.

3-Month Prepaid Subscribers:
If you cancel your prepaid 3-month subscription, you will still receive the boxes that you prepaid for but your account will not automatically renew for another term once your prepaid boxes are delivered. We do not offer refunds. You will receive a notice of your upcoming billing 3 days before the actual bill date.