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Subscription Shipping

How do I change my subscription shipping address?

Posted by Mariah Nimmich on

To update your address, simply login to your account page, click on the Manage Subscriptions tab, then tap Subscriptions. On the next page, hit Edit and enter your new address details and tap Save. 1. Click “Manage Subscriptions”2. Tap “Subscriptions”3. Enter the new address4. Tap “Save” to update Note that we cannot guarantee your box will arrive 3-4 days before the New Moon if your address change is made after that moon’s order cutoff date. Please reach out to hello@lunarly.com if you have questions or need assistance!

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When will I receive my Lunarly box?

Posted by Mariah Nimmich on

Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Questions about the new moon, their names and why they matter? Refer to the moon calendar for estimated arrival times.  

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My box hasn’t arrived. Help!

Posted by Mariah Nimmich on

If your box is being returned to us for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s). If not, you will be refunded for the purchase price of the products including the shipping cost. Incorrect Address If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once it's returned to us,...

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Am I able to return or exchange a Lunarly box?

Posted by Mariah Nimmich on

These boxes are non-refundable or exchangeable. We will happily replace damaged, defective, or incorrect items within 30 days of delivery. Otherwise, all sales are final. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

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How do I change my address?

Posted by Mariah Nimmich on

You can easily change your shipping or billing address for a recurring subscription in your Account dashboard in the Subscription Profile. Simply log in to your account page and select edit next to your current address under ‘Subscription Orders.’ On the next page provide a new address and select save! ADDRESS CHANGES TO GIFT SUBSCRIPTIONS MUST BE EMAILED TO OUR SUPPORT TEAM AT HELLO@LUNARLY.COM. Please note: all address changes must be submitted by last day to order that box to take effect before the next moon. Address changes made after the order cutoff will not apply to that moon’s shipment. The calendar...

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I just ordered my first box. When will it arrive?

Posted by Mariah Nimmich on

If you ordered your box before the cutoff date, you’ll receive your first Lunarly order about 3-4 days before the next New Moon.  Not sure if you hit the cutoff date? Your order confirmation email will always list the date and month of your shipment. The countdown timer at the top of this page will always tell you how long there is before the next cutoff date! We also have a calendar on the FAQ page. You can always contact us at hello@lunarly.com with any questions.

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If I have a Lunarly subscription, when will I receive my box each month?

Posted by Mariah Nimmich on

Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Shipping generally takes 2-5 business days. You will receive a shipping notification email when your box is on the way to you!

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How much does subscription shipping cost?

Posted by Mariah Nimmich on

Shipping is always free for our standard recurring subscriptions! We want you to worry about the important things, like mindful living and not shipping costs. Please note that gift subscriptions will pay a one-time shipping fee of $3.00 for one month and $9.00 for three months.

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Where can I ship a Lunarly subscription?

Posted by Mariah Nimmich on

Where can I ship a Lunarly subscription? Shipping is available within the contiguous US states. We cannot ship orders to P.O. Boxes, APO / FPO military addresses, Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands. This is strictly based on the product type and maintaining the freshness of the plants. International shipping is not available at this time.  

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