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My box hasn’t arrived. Help!

Posted by Mariah Nimmich on

If your box is being returned to us for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s). If not, you will be refunded for the purchase price of the products including the shipping cost.


Incorrect Address
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once it's returned to us, we can process a replacement order.
Lost or stolen orders
We ship with only the most reliable carriers. Once the box has left our distribution center, we cannot be held accountable for lost, stolen or misdelivered shipments, but we want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at hello@lunarly.com so we can work with you to resolve this.