What are my payment options?

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, or money orders. Please note orders are subject to review.

How do I update my credit card payment information?

If you would like to update your payment method, you can do so through your Account dashboard in the Subscription Profile. You can access your account by clicking here. Simply login to your account page, tap billing information. On the next page enter your payment details and tap save.

How does Lunarly subscription billing work?

Lunarly subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month. All recurring charges take place on the 20th of the month for every recurring month. You can cancel anytime before the 20th of the month to not receive any additional orders. Your subscription will renew at the original price you signed up with as long as your subscription is active.

We ship at varying times depending on your address. The delivery is expected 2-4 days prior to the new moon phase

  • Month-to-Month Subscriptions:
    • Month-to-Month Recurring Subscriptions are $40.00. There are no contracts, and you can cancel at any time. For example, if you purchase a month to month subscription on July 15, you will receive your box in August and your subscription will auto-renew on August 20th unless canceled. If you subscribe on a monthly basis, you will receive a full refund if you cancel your subscription prior to the 20th of each recurring month. We do not offer refunds for canceled subscriptions after your box has processed.
  • 3 Month Prepaid Subscriptions:
    • 3 Month Recurring Subscriptions are paid upfront $110.00 and billed every 3 months. There are no contracts, and you can cancel at any time before the next billing cycle. For example, if you purchase a 3 Month Subscription on July 15, you will receive boxes in August, September, and October and your subscription will auto-renew on November 20th unless canceled. 3-month subscriptions are renewed on the 20th of the month following your last box. For 3 month subscriptions, you will receive a full refund if you cancel your subscription prior to the 20th of your next billing cycle. We do not issue partial refunds for 3 months subscriptions after the first box has shipped.

Help! My card was declined!

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because the credit card company has found an error with the card you entered. Make sure the following fields are accurate:

  • Your billing address entered in step one matches the billing address associated with your credit card
  • You have selected the correct card type
  • You have entered the correct 16-digit credit card number (15-digit for AmEx)
  • Your expiration date is correct

I’ve already been billed for the next month (or next three months), can I cancel and get this refunded?

If you subscribe on a monthly basis, you will receive a full refund if you cancel your subscription prior to the 20th of each month. We do not offer refunds for canceled subscriptions after your box has processed. For 3 month subscriptions, you will receive a full refund if you cancel your subscription 9 business day prior to your first shipments new moon. We do not issue partial refunds for 3 months subscriptions after the first box has shipped.