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FAQ

What is Lunarly?

Wellness comes from within, and we know that. And we know we feel best when we take care of our emotional well-being. That’s why we put together Lunarly, a moon-based self-care subscription service, with just that in mind.

Your journey is tied to personal growth and intention setting or sending a unique gift that has meaning to a loved one. Each moon brings an exclusive new addition for your self-care space. But it doesn’t stop there, as you’ll also acquire new meaningful keepsakes, meant to help you achieve all of your goals on this journey. 

What are intentions?

They are a way to practice mindful living. Integrate practices like journaling and meditation into your day-to-day. We will send you everything you need to get the growth you’ve always gone after. Intentions are values we seek to embody every day. Using the principles of lunar abundance, we are guided to manifesting our best selves. That is why we set intentions.

Please Note: To learn more, visit our Intentions FAQ.

When will I receive my Lunarly box?

Lunarly boxes arrive 3 - 4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Questions about moon, their names and why they matter? Visit our Moons FAQ!

Refer to the moon calendar to estimate the arrival time.

Moon Name

New Moon Phase

Buck Moon

July 12th (2018)

Sturgeon Moon

August 11th (2018)

Harvest Moon

September 9th (2018)

Hunter’s Moon

October 8th (2018)

Beaver Moon

November 7th (2018)

Cold Moon

December 6th (2018)

Wolf Moon

January 5th (2019)

Snow Moon

February 4th (2019)

Sap Moon

March 6th (2019)

Pink Moon

April 5th (2019)

Flower Moon

May 4th (2019)

Strawberry Moon

June 3rd (2019)


What’s in the box?

In every unique Lunarly box, you’ll find an assortment of beautiful new treasures for yourself and your space to support your journey into living a happier, healthier lifestyle. From hand-picked wellness items to houseplants, we’ve got your back when it comes to the art of self-care.

Please Note: Every third month of the lunar cycle you receive a special candle instead of a plant.

Are your plants toxic for pets?

We love our fur-babies just as much as our plant babies, so this is something we think about too!

Here's what Justin, our plant expert from Bloomscape, has to say on the matter, "Many of the plant varieties that are not considered pet-friendly are not deadly, but they might cause an upset stomach for your pet."

We try to include pet-friendly plants as much as possible. When your Lunarly arrives we will let you know whether the plant it is safe to keep near your pet or whether you should keep your new plant-baby away from your fur-baby.

What does "Cultivated with Bloomscape" mean?

Bloomscape is our plant partner, providing beautiful plants you can find in your Lunarly. They believe plants make life better - and we couldn't agree more!

Bloomscape makes buying plants easy, by delivering healthy, ready-to-go plants straight from their greenhouse to your door. Check Bloomscape out here!

What is your cancellation policy?

We think you'll miss your monthly Lunarly box, but you can cancel your subscription at any time. Please keep in mind there is no way to reactivate a canceled account. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here

Once you've logged into your account, follow these steps:

  1. From your "My Account" dashboard click "Manage Subscriptions"
  2. Provide a reason for canceling the subscription and tap “Cancel” subscription.

If you are having troubles canceling your subscription, send an email to hello@lunarly.com.

Please Note: Gift subscriptions cannot be canceled or refunded.

Monthly subscribers:

  • Lunarly boxes are billed and shipped on a month-to-month basis. Lunarly subscriptions are renewed and billed 19 calendar days before the New Moon. You must cancel your account before the recurring billing date (19 calendar days before the New Moon) to prevent being billed for that month's box. If you cancel before the recurring billing date, you will not be billed or receive another box. If you cancel on or after the recurring billing date, it will be your last box. Lunarly boxes are non-exchangeable and nonrefundable. You will receive a notice of your upcoming billing 3 days before the actual bill date.

Quarterly subscribers:

  • 3-month pre-paid subscriptions are renewed 19 calendar days before the New Moon of the month following your last box. We do not offer refunds. If you cancel your pre-paid 3-month subscription, you will still receive the boxes that you pre-paid for but your account will not automatically renew for another term once your pre-paid boxes are exhausted. You will receive a notice of your upcoming billing 3 days before the actual bill date.

    Please Note: To learn more, visit our Billing FAQ.

    How does a Month-to-Month Subscription work?

    When selecting our monthly subscription, you sign up to receive monthly delivery consisting of a special box that aligns with the phases of the moon. Signing up for a Month-to-Month subscription means that you will be charged 19 calendar days before the New Moon each month. You can cancel this subscription at anytime. You will receive a box a month until you cancel your subscription.

    When does the subscription close each month?

    Subscriptions always close 10 business days before the next new moon. For example, if you'd like to receive the August box, you must subscribe before July 30th. Please refer to the following chart for order cutoff dates each month.

    New Moon Phase

    Order By to Receive

    July 12th

    June 28th

    August 11th

    July 30th

    September 9th

    August 27th

    October 8th

    September 24th

    November 7th

    October 24th

    December 6th

    November 24th

    How much does the plan cost?

    Refer to the following chart for the subscription options.

    Subscription options

    Additional details

    Cost

    Subscribe month to month

    Billed every month, cancellable anytime, shipping included!

    $40/month

    Subscribe in 3 month increments

    Billed every 3 months, cancellable before the next billing cycle, shipping included!

    $110/three months

    Gift one month box

    Paid upfront, no monthly fee or subscription required, one time $3.00 shipping fee due at checkout.

    one time purchase of $40

    Gift a 3 month subscription

    Paid upfront, automatically cancels at end of 3-month cycle, one time $6.00 shipping fee due at checkout.

    $110/three months


    Can I gift a subscription to my mom/friend/yogi?

    Yes! Looking to gift a Lunarly subscription? We offer two different gifting options, one month or 3 month pre-paid subscriptions that automatically cancel at the end of the pre-paid period.

    Please Note: To learn more, check out our Gifting FAQ.

    Will my subscription auto-renew?

    Yes! We know it’s important to you to set intentions each lunar cycle, so we’ve removed the hassle of having to sign back up every month. Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. See "What is your cancellation policy?" for more details.

    Am I able to return or exchange a Lunarly box?

    These boxes are non-refundable or exchangeable. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

    Can I skip a month or pause my subscription?

    Yes, if you are a monthly subscriber you can skip the next month and push the next charge date into the future. Unfortunately, we cannot pause a subscription for longer than a month at a time. You can access your account by clicking here.

    Once you've logged into your account, follow these steps.

    1. From your "My Account" dashboard click "Delivery Schedule"
    2. Tap “Skip” on the month of your choosing.

    If you need any assistance please contact our support team directly at hello@lunarly.com.

    Please Note: Gift recipients cannot skip a month or pause their subscriptions.

    Where can I ship a Lunarly subscription?

    Lunarly boxes are only available within the contiguous United States. We cannot ship orders to APO / FPO military addresses, Hawaii, Puerto Rico and the U.S. Virgin Islands. This is strictly based on the product type and maintaining the freshness of the plants. International shipping is not available at this time.

    How much does shipping cost?

    Shipping is always free for re-occurring subscriptions! We want you to worry about the important things, like mindful living and not shipping costs. Please note that gift subscriptions will pay a one-time shipping fee of $3.00 for one month and $6.00 for three months. 

    If I have a Lunarly subscription, when will my boxes ship to me?

    Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Shipping generally takes 2 business days. You will receive a shipping notification email when your box is on the way to you! Our billing cycle takes place 19 calendar days before the New Moon each month. The order cut off date is 9 business days prior to the next moon. If a subscription is purchased on or after the 9 business days preceding the new moon, the subscription will not start until the following month.

    Please Note: To learn more, visit our Shipping & Returns FAQ.

    How do I update my address for my subscription?

    If you would like to update your shipping address, you can do so through your Account dashboard in the Subscription Profile. Simply login to your account page, select edit next to your current address on file under ‘Subscription Orders.’ On the next page provide a new address and select save.

    If you need any assistance please contact our support team directly at hello@lunarly.com.

    Please Note: Lunarly billing takes place 19 calendar days before the New Moon each month. Subscriptions close 9 business day before the next new moon. Any address changes or orders made after the 9 business days preceding the monthly order apply to the following month’s box.

    How do I update my credit card payment information?

    If you would like to update your payment method, you can do so through your Account dashboard in the Subscription Profile. Simply login to your account page, tap billing information. On the next page enter your payment details and tap save.

    How does Lunarly subscription billing work?

    Lunarly subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month. All recurring charges take place 19 calendar days before the New Moon each month for every recurring month. You can cancel anytime before the recurring billng date to not receive any additional orders. Your subscription will renew at the original price you signed up with as long as your subscription is active.

    Monthly Subscriptions:

    • Month-to-Month Recurring Subscriptions are $40.00. There are no contracts, and you can cancel at any time. For example, if you purchase a month to month subscription on July 15, you will receive your box in August and your subscription will auto-renew on August 20th unless canceled. If you subscribe on a monthly basis, you will receive a full refund if you cancel your subscription prior to the recurring billing date (19 calendar days before the New Moon) each recurring month. We do not offer refunds for canceled subscriptions after your box has processed.

    Quarterly Subscriptions:

    • 3 Month Recurring Subscriptions are paid upfront $110.00 and billed every 3 months. There are no contracts, and you can cancel at any time before the next billing cycle. For example, if you purchase a 3 Month Subscription on July 15, you will receive boxes in August, September, and October and your subscription will auto-renew on October 20th unless canceled. 3-month subscriptions are renewed 19 calendar days before the New Moon each month following your last box. For 3 month subscriptions, you will receive a full refund if you cancel your subscription prior to the recurring billing date (19 calendar days before the New Moon) of your next billing cycle. We do not issue partial refunds for 3 month subscriptions after the first box has shipped.

    If I have more questions, who should I contact?

    For general inquiries, please email hello@lunarly.com. We are available to answer any of your questions 7 days a week from 9AM- 5PM CST. Please allow up to 24 hour to receive a reply, however, responses are normally much faster.