SET YOUR 2019 INTENTIONS IN d h m s — SUBSCRIBE NOW TO BE READY!

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FAQ

Lunarly Calendar

Click here to view the calendar

Lunarly is a moon-based subscription service designed for self-care. We put together a Lunarly calendar to help you know exactly when you'll be billed, what's the last day to order a new subscription and when you can get ready for the New Moon!

New Moon Name New Moon Date Recurring Billing Date Last Day for New Orders
Beaver 11/7/18 10/20/18 10/24/18
Cold 12/7/18 11/19/18 11/26/18
Wolf 1/5/19 12/17/18 12/20/18
Snow 2/4/19 1/18/19 1/22/19
Sap 3/6/19 2/17/19 2/21/19
Pink 4/5/19 3/18/19 3/22/19

Membership

Are your plants toxic for pets?

We love our fur-babies just as much as our plant babies, so this is something we think about too! 

Here's what Justin, our plant expert from Bloomscape, has to say on the matter, "Many of the plant varieties that are not considered pet-friendly are not deadly, but they might cause an upset stomach for your pet."

We try to include pet-friendly plants as much as possible. When your Lunarly arrives we will let you know whether the plant it is safe to keep near your pet or whether you should keep your new plant-baby away from your fur-baby.

What does "cultivated with Bloomscape" mean?

Bloomscape is our plant partner, providing beautiful plants you can find in your Lunarly. They believe plants make life better - and we couldn't agree more!

Bloomscape makes buying plants easy, by delivering healthy, ready-to-go plants straight from their greenhouse to your door. Check Bloomscape out here!

What are intentions?

They are a way to practice mindful living. Integrate practices like journaling and meditation into your day-to-day. We will send you everything you need to get the growth you’ve always gone after. Intentions are values we seek to embody every day. Using the principles of lunar abundance, we are guided to manifesting our best selves. That is why we set intentions.

To learn more, visit our Intentions FAQ.

Will my subscription auto-renew?

Yes! We know it’s important to you to set intentions each lunar cycle, so we’ve removed the hassle of having to sign back up every month. Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. See "What is your cancellation policy?" for more details.

Note: Gift subscriptions are a one-time purchase. Gift subscriptions do not renew. 

What is my last day to order a Lunarly subscription and get the next box?

Subscriptions always close 9 business days before the next new moon. For example, if you'd like to receive the August box, you must subscribe before July 31st. Please refer to the following chart for order cutoff dates each month.

 

New Moon Phase

Order By to Receive

July 12th

June 29th

August 11th

July 31st

September 9th

August 28th

October 8th

September 25th

November 7th

October 25th

December 6th

November 26th

January 5th December 25th

What is Lunarly?

Wellness comes from within, and we know that. And we know we feel best when we take care of our emotional well-being. That’s why we put together Lunarly, a moon-based self-care subscription service, with just that in mind.

Your journey is tied to personal growth and intention setting or sending a unique gift that has meaning to a loved one. Each moon brings an exclusive new addition for your self-care space. But it doesn’t stop there, as you’ll also acquire new meaningful keepsakes, meant to help you achieve all of your goals on this journey.

Gifting

Can I gift a subscription to my mom/friend/yogi?

Yes! Looking to gift a Lunarly subscription? We offer two different gifting options, one month or 3 month pre-paid subscriptions that automatically cancel at the end of the pre-paid period.

Please Note: To learn more, check out our Gifting FAQ.

Can I choose when the first gifted box is shipped?

Sorry! We don't have a way of delaying the shipment or choosing a particular ship date of your first box. Our billing cycle works in that if you place your order before that moon's cutoff date (9 business days before the next new moon), it will reserve your box and the gift recipient will receive their first box 3-4 days before the next new moon. 

Will my gift subscription renew?

No. For all gift subscriptions, the gifter is charged a one time fee, the gift recipients’ subscriptions will not auto-renew and will end after the purchased duration. If you would like to extend or renew your subscription, you will need to place an order for a new subscription by clicking here.

I received a gift and I need to change my shipping address? How can I do this?

To update your shipping address or make any other changes to a gifted subscription, please email hello@lunarly.com. We’d love to help!

Please note: Subscriptions close 9 business day before the next new moon. Any address changes or orders made after the 9 business days preceding the monthly order apply to the following month’s box.

Can I include a gift message with my order?

Yes, we are able to include a gift message of up to 175 characters. This option will be available during the checkout process. The gift note will be included in the recipient's email notification of their gift.

Shipping

When will I receive my Lunarly box?

Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Questions about the new moon, their names and why they matter? Refer to the moon calendar for estimated arrival times.

 

Moon Name

New Moon Phase

Thunder Moon

July 12th (2018)

Sturgeon Moon

August 11th (2018)

Harvest Moon

September 9th (2018)

Hunter’s Moon

October 8th (2018)

Beaver Moon

November 7th (2018)

Cold Moon

December 7th (2018)

Wolf Moon

January 5th (2019)

Snow Moon

February 4th (2019)

Sap Moon

March 6th (2019)

Pink Moon

April 5th (2019)

Flower Moon

May 4th (2019)

Strawberry Moon

June 3rd (2019)

My box hasn’t arrived. Help!

If your box is being returned to us for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s). If not, you will be refunded for the purchase price of the products including the shipping cost.


Incorrect Address
If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once it's returned to us, we can process a replacement order.
Lost or stolen orders
We ship with only the most reliable carriers. Once the box has left our distribution center, we cannot be held accountable for lost, stolen or misdelivered shipments. We want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight. If they are unable to assist, please email us at hello@lunarly.com so we can work with you to resolve this.

Am I able to return or exchange a Lunarly box?

These boxes are non-refundable or exchangeable. We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

How do I change my address?

You can easily change your shipping or billing address for a recurring subscription in your Account dashboard in the Subscription Profile. Simply login to your account page and select edit next to your current address under ‘Subscription Orders.’ On the next page provide a new address and select save!


ADDRESS CHANGES TO GIFT SUBSCRIPTIONS MUST BE EMAILED TO OUR SUPPORT TEAM AT HELLO@LUNARLY.COM.


Please note: all address changes must be submitted by the 19th of the month to take effect before the next moon. Address changes made on or after the 20th of the month will not apply to that moon’s shipment.

I just ordered my first box. When will it arrive?

If you ordered your box before the cutoff date, you’ll receive your first Lunarly order about 3-4 days before the next New Moon. 


Not sure if you hit the cutoff date? Your order confirmation email will always list the date and month of your shipment. The cutoff date to order a Lunarly box is 9 business days before the next new moon. The countdown timer at the top of this page will always tell you how long there is before the next cutoff date! We also have a calendar on the FAQ page.

You can always contact us at hello@lunarly.com with any questions.

If I have a Lunarly subscription, when will I receive my box each month?

Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Shipping generally takes 2-5 business days. You will receive a shipping notification email when your box is on the way to you!

Please note that orders shipped to P.O. Boxes are not guaranteed for delivery before the New Moon due to shipping carrier constraints. 

How much does shipping cost?

Shipping is always free for our standard recurring subscriptions! We want you to worry about the important things, like mindful living and not shipping costs. Please note that gift subscriptions will pay a one-time shipping fee of $3.00 for one month and $9.00 for three months.

Where can I ship a Lunarly subscription?

Where can I ship a Lunarly subscription?

Shipping is available within the contiguous US states. We cannot ship orders to APO / FPO military addresses, Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands. This is strictly based on the product type and maintaining the freshness of the plants. International shipping is not available at this time.

Please note that orders shipped to P.O. Boxes are not guaranteed for delivery before the New Moon due to shipping carrier constraints. 


 

Billing

I’ve already been billed for the next month (or next 3 months), can I cancel and get this refunded?

We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. These boxes are non-refundable or exchangeable. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

Help! My card was declined!

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because ypur credit card issuer has found an error with the card you entered. Make sure the following fields are accurate:

  • Your billing address entered in step one matches the billing address associated with your credit card
  • You have selected the correct card type
  • You have entered the correct 16-digit credit card number (15-digit for AmEx)
  • Your expiration date is correct

If you are still experiencing an error, please notify us at hello@lunarly.com so we can help!

How do I update my credit card information?

If you would like to update your payment method, you can do so through your Account dashboard in the Subscription Profile.

  1. Click "Manage Subscriptions"
  2. Tap "Billing Information"
  3. Enter the updated card information. Pay special attention to the expiration date and billing zip code - these are the top reasons cards are declined.
  4. Tap Update Card to save!

How do I cancel my Lunarly Subscription?

We think you'll miss your monthly Lunarly box, but you can cancel your subscription at any time. Please keep in mind there is no way to reactivate a canceled account. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here.

Once you've logged into your account, follow these steps:

  1. From your "My Account" dashboard click "Manage Subscriptions"
  2. Provide a reason for canceling the subscription and tap “Cancel” subscription.
  3. If you are having troubles canceling your subscription, send an email to hello@lunarly.com.

Please Note: Gift subscriptions cannot be canceled or refunded.

What is your Cancellation Policy?

Lunarly billing takes place nine business days before the upcoming new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box. You can always find your next billing date in your Account or by emailing hello@lunarly.com.

Monthly Recurring Subscribers:
If you cancel before the recurring billing date, you will not be billed or receive another box. If you cancel on or after the recurring billing date, it will be your last box. Lunarly boxes are non-exchangeable and nonrefundable. You will receive a notice of your upcoming billing 3 days before the actual bill date.

3-Month Prepaid Subscribers:
If you cancel your prepaid 3-month subscription, you will still receive the boxes that you prepaid for but your account will not automatically renew for another term once your prepaid boxes are delivered. We do not offer refunds. You will receive a notice of your upcoming billing 3 days before the actual bill date.

When am I billed?

We know it's important to you to set intentions each lunar cycle, so we've removed the hassle of having to sign back up every month. Lunarly subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month.

Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. Lunarly billing takes place nine business days prior to the upcoming new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box.

What are my payment options?

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, or money orders. Please note orders are subject to review.

How much do Lunarly Subscriptions cost?

Lunarly subscriptions are available in several subscription types and one-time purchase options.

Monthly Recurring:

  • Billed every month, cancellable anytime before the next billing cycle, shipping included!
  • $40/month

3 Month Prepaid Recurring:

  • Billed every 3 months, cancellable anytime before the next billing cycle, shipping included!
  • $110/three months

One Month Gift:

  • Paid upfront, no monthly fee or subscription required, one time $3.00 shipping fee due at checkout.
  • One-time purchase of $40

3 Month Gift

  • Paid upfront, automatically cancels at end of the 3-month cycle, one time $9.00 shipping fee due at checkout.
  • One-time purchase of $110/three months

Intentions

Inspirational Intentions

My inner power is limitless. I will kindle its fire with my own lightning within.
With self-esteem, I am whole. I am my own best advocate.
I am brave, I am kind, I am put-together.
When I am still, peace within me rises like the moon in the sky.  
Vulnerability is my balm as I let my guard down, to let love in.
I welcome and encourage the courage to unabashedly be authentically me. I am exceptional and unique in my own way.
Change opens the door for progress. I embrace, the shifting tides of my life to wash away my fears.

How to set intentions

Ready to set an intention?
It’s time to whip out your new journal and break it in.
Find a peaceful place where you can THINK clearly.
What’s the first thing that comes to your mind?
What needs to improve?
What do you need more of?
How can you FEEL better?
How can you BE better? Put words and phrases to your feelings.
Use active phrases: “I will…” “I am…” Just a sentence, or two.
Most importantly: think POSITIVE. Take as long as you need to.
Speak your truth, put it out into the world! Say it a few times.
WRITE it down.
Feel that lightness?
Perfect.
Let’s begin.
Get COMFORTABLE. Sit down, lay on the floor, stand; whatever feels right.
ROOT yourself: close your eyes, take long breaths. Let go.
DIG deep. Think about yourself, and let each thought guide you.
FLOW into every thought.
FEEL everything.
FOCUS on what becomes clear to you.
When you are ready to finish, GROUND yourself and awaken.

How does the journey work?

All the anxiety about hitting points on a timeline, rigidly focusing so much on the tangible thing you want; it’s all ignoring the purpose of self-care in the first place. With intentions, it’s different. There is no roadmap, no sense of failure to be had. Only growth, no matter what. Instead of action, it is the art of inaction, of mindfulness. We set intentions as meaningful commitments, to live our lives as better versions of ourselves. There is no incarnation of material objects. Our hearts and minds are the navigation to finding something within us and sharing it with the world.

Why do I set intentions with the moon?

Every new moon, we take a moment to consider how we live, and what we can intentionally do to live it better. Over the course of the twenty nine-and-a-half day lunar cycle, you’ll use mindfulness techniques, utilize the art of self-care, and commit to living out your chosen intention. The full moon marks the culmination of your chosen affirmation and is as crucial to intention setting as the new moon. Hence the name, Lunarly.

What is intention setting?

Intention setting is choosing an intention to carry with you every day. The new moon is the ideal time to start this process, as the lunar cycle will energize your intention over the month.

Moons

How do moon phases tie to plant care?

During the new moon, water is said to be pulled the surface to nourish the roots of the plant. Not that much different from us utilizing mindfulness and manifesting growth. We can see that reflected in our new plant when we incorporate it into our intention setting. It’s just so satisfying to watch our new plant thrive alongside us.

I think the new moon is a different day... why is this?

We follow west coast time to make sure everyone gets their Lunarly box in time for the new moon. It’s all good, follow the new moon in your region-- we’re just trying to get everyone their stuff on time for intention-setting.

Why are the moon names different when they are within the same month?

Because of the nature of the lunar calendar versus the Gregorian calendar, sometimes there are two full moons in a month. The Gregorian calendar is the current solar model most of us adhere to, with months and days. But the lunar calendar is different, as it is made up of 29.5 days. That means that sometimes, lunar months--aka, moon cycles-- will overlap within a solar month. Hence, differently-named moons within the same month.

What's the origin of the new moon names?

Like we mentioned, many of the moon names vary depending on what part of the world you might be in. Even here in the U.S., there are variations dependent on where you are in the country, and traditionally, come from Native tribes. For example, the Zuni tribe of New Mexico called April’s moon “the Great Sandstorm moon”, while the Apache tribe of the southern Plains referred to the same moon as “the Moon of Big Leaves”. Both reflect the conditions of their respective regions for the same lunar cycle. [1]

[1] Source: http://www.wwu.edu/skywise/indianmoons.html

Why do moons have names?

Before we had calendars, most of the world relied on the moon to tell what time of the month it was. The names of the moons are highly regional in nature, and super-dependent on things like agriculture, climate, or religious beliefs.

Why do I set intentions on the start of the New Moon?

For the same reason the moon is important! New moon, new you, new, clean state.

Why should I care about the moon?

Since the beginning of time, humanity’s fascination with the moon has led to innovations in science, spirituality, and so much more. The tides of our ocean are controlled by the moon. Many believe the full moon is connected to weird happenings and strange behaviors. For centuries-- and even today-- farmers sowed their crops using lunar planting guides.

As cool as all these things are, we care about the moon in a different way. We like to use the phases of the moon to guide us in our intention setting practice. Much like our own lives, the moon waxes and wanes. Using the moon as a compass of sorts, we set a path of persistent self-reflection. When we set intentions with the moon, we align with nature-- and all of its peaks and valleys. That’s a good thing.

And that’s why we think you should care about the moon, too.

Candles

Do I need to wait for a particular day/moon phase to light my candle?

Some people like to burn their candles according to the lunar cycle, but that’s definitely not a requirement. The scent and the flame are particularly mood-setting when creating the stage for our mindfulness practice. Take your space to the next level with a little warmth and good vibes to oomph your intentions with a little bespoke aromatherapy during a session of meditation. After all, we created these scents with just that in mind.

Are the candles vegan?

The candles are 100% vegan. We only use soy wax and none of the fragrances were tested on animals. However, we are not certified vegan even though we do not use any type of animal byproduct because we have not gone through the official process.

Please note that despite our candles being 100% vegan and non-toxic, we do recommend that the candles are kept away from pets so they are not ingested.

How are the candles made?

We hand pour each candle, using materials 100% made in the USA. These specialty candles are hand poured in Massachusetts.

Do these candles have any unnatural or harmful ingredients?

No! We are proud to create these candles with only the finest materials, natural soy wax that is domestically sourced and high-quality cotton wicks free from any lead or plastics. The candles are paraben, petroleum and phthalate free. Even the glass container is 100% food grade quality and can be repurposed after a thorough wash.

I have allergies; can I safely use your candles?

The candles are generally safe for most individuals suffering from allergies. The candles burn clean and the fragrance does not irritate most allergies. As with all candles, the product is not meant to be used outside of its intended purpose, meaning: don’t eat it! Even though they may cause immediate hunger.

Plant Care Basics

How do I know how much to water my plant?

Each lovely plant included in your Lunarly box will have a plant care card with care tips, including water, soil, toxicity and light recommendations. 

Check the plant care card first. Any questions? Reach out to us at hello@lunarly.com!

What does my plant look like with the right amount of light?

The plant will form new leaves that grow parallel to the light source (not curled). Leaves will be the right size and dark green in color. The plant doesn’t stretch.

How do I know if my plant hasn’t gotten enough light?

Leaves will be small, thin and pale. Stems stretch, causing plant growth to be tall and leggy. The plant will also grow towards the light source available.

How do I know if my plant has gotten too much light?

Leaves will curl, blister, look yellowish in color (called sun scorching), have brown edges, and will die and fall off. Damage is more severe when combined with lack of water and high temperatures.