FAQ

Lunarly is a moon-based subscription service designed for self-care. We put together a Lunarly calendar to help you know exactly when you'll be billed, what's the last day to order a new subscription and when you can get ready for the New Moon!

Wellness comes from within, and we know that. And we know we feel best when we take care of our emotional well-being. That’s why we put together Lunarly, a moon-based self-care subscription service, with just that in mind.

Your journey is tied to personal growth and intention setting, or sending a unique gift that has meaning to a loved one. Each moon brings an exclusive new addition to your self-care space. But it doesn’t stop there, as you’ll also acquire new meaningful keepsakes meant to help you achieve all of your goals on this journey.

They are a way to practice mindful living. Integrate practices like journaling and meditation into your day-to-day. We will send you everything you need to get the growth you’ve always gone after. Intentions are values we seek to embody every day. Using the principles of lunar abundance, we are guided to manifesting our best selves. That is why we set intentions.

To learn more, visit our Intentions FAQ.

To update your address, simply login to your account page, click on the Manage Subscriptions tab, then tap Subscriptions. On the next page, hit Edit and enter your new address details and tap Save.

1. Click “Manage Subscriptions”
2. Tap “Subscriptions”
3. Enter the new address
4. Tap “Save” to update

ADDRESS CHANGES TO GIFT SUBSCRIPTIONS MUST BE EMAILED TO OUR SUPPORT TEAM AT HELLO@LUNARLY.COM.

Note that we cannot guarantee your box will arrive 3-4 days before the New Moon if your address change is made after that moon’s order cutoff date. Please reach out to hello@lunarly.com if you have questions or need assistance!

Subscriptions always follow a cadence in line with the new moon to ensure you receive your box before the next new moon. Please refer to the following chart for order cutoff dates each month.

If your box is being returned to us for any reason our customer support team will reach out to you to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item(s). If not, you will be refunded for the purchase price of the products including the shipping cost.

These boxes are non-refundable or exchangeable. We will happily replace damaged, defective, or incorrect items within 30 days of delivery. Otherwise, all sales are final. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

If you ordered your box before the cutoff date, you’ll receive your first Lunarly order a couple of days before the next New Moon. 

Current events and high shipping volume nationwide are slowing deliveries and some boxes may unavoidably arrive after the New Moon.

Not sure if you hit the cutoff date? Your order confirmation email will always list the date and month of your shipment. The countdown timer at the top of this page will always tell you how long there is before the next cutoff date! We also have a calendar on the FAQ page.

You can always contact us at hello@lunarly.com with any questions. You can also request a call-back on our voicemail at (855) 221-1019. We return all voice messages within 1 business day.

Lunarly boxes arrive 3-4 days before each month’s New Moon, so you can receive your box in time to set your intentions for the next lunar cycle. Shipping generally takes 2-5 business days. You will receive a shipping notification email when your box is on the way to you!

Current events and high shipping volume nationwide are slowing deliveries and some boxes may unavoidably arrive after the New Moon.

Shipping is always free for our standard recurring subscriptions! We want you to worry about the important things, like mindful living and not shipping costs. Please note that gift subscriptions will pay a one-time shipping fee of $4.00 for one month, $9.00 for three months, and $12 for 6 months.

Where can I ship a Lunarly subscription?

Shipping is available within the contiguous US states. We cannot ship orders to P.O. Boxes, APO / FPO military addresses, Hawaii, Alaska, Puerto Rico or the U.S. Virgin Islands. This is strictly based on the product type and maintaining the freshness of the plants. International shipping is not available at this time.

We think you'll miss your monthly Lunarly box, but you can cancel your subscription at any time. Please keep in mind there is no way to reactivate a canceled account. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here.

Once you've logged into your account, follow these steps:

1. From your "My Account" dashboard click "Manage Subscriptions"
2. Provide a reason for canceling the subscription and tap “Cancel” subscription.
3. If you are having troubles canceling your subscription, send an email to hello@lunarly.com.

Please Note: Gift subscriptions cannot be canceled or refunded.

If you would like to update your payment method, you can do so through your Account dashboard in the Subscription Profile.

1. Click "Manage Subscriptions"
2. Tap "Billing Information"
3. Enter the updated card information. Pay special attention to the expiration date and billing zip code - these are the top reasons cards are declined.
4. Tap Update Card to save!

Yes! We know it’s important to you to set intentions each lunar cycle, so we’ve removed the hassle of having to sign back up every month. Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. See "What is your cancellation policy?" for more details.

Note: Gift subscriptions are a one-time purchase. Gift subscriptions do not renew. 

We will happily replace damaged, defective, or incorrect items. Otherwise, all sales are final. These boxes are non-refundable or exchangeable. If there are any complications with your Lunarly shipment, reach us at hello@lunarly.com for assistance. We’d love to help!

For security purposes, we do not see or store your credit card information when you enter it on our site. If you receive an error at checkout, it is because ypur credit card issuer has found an error with the card you entered. Make sure the following fields are accurate:

• Your billing address entered in step one matches the billing address associated with your credit card
• You have selected the correct card type
• You have entered the correct 16-digit credit card number (15-digit for AmEx)
• Your expiration date is correct

If you are still experiencing an error, please notify us at hello@lunarly.com so we can help!

Lunarly billing takes place on the 5th of each month for the following month's new moon. You must cancel your account before the recurring billing date to prevent being billed for your next box. You can always find your next billing date in your Account or by emailing hello@lunarly.com.

We know it's important to you to set intentions each lunar cycle, so we've removed the hassle of having to sign back up every month. Lunarly subscriptions bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month.

Like any other subscription, Lunarly will continue to send you monthly boxes unless otherwise notified. Lunarly billing takes place on a predetermined prior to the upcoming new moon. You can always find your next billing date in the Lunarly Calendar at the top of the FAQ page. You must cancel your account before the recurring billing date to prevent being billed for your next box. 

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, or money orders. Please note orders are subject to review.

Lunarly subscriptions are available in several subscription types and one-time purchase options.

Monthly Recurring:

• Billed every month, cancellable anytime before the next billing cycle, shipping included!
• $49.99/month

3 Month Prepaid Recurring:

• Billed every 3 months, cancellable anytime before the next billing cycle, shipping included!
• 3 months at $45.99/month 

6 Month Prepaid Recurring:

• Billed every 6 months, cancellable anytime before the next billing cycle, shipping included!
• 6 months at $41.99/month

One Month Gift:

• Paid upfront, no monthly fee or subscription required, one time $4.00 shipping fee due at checkout.
• One-time purchase of $49.99

3 Month Gift

• Paid upfront, automatically cancels at end of the 3-month cycle, one time $9.00 shipping fee due at checkout.
• One-time purchase of $137.97/three months

6 Month Gift

• Paid upfront, automatically cancels at end of the 6-month cycle, one time $12.00 shipping fee due at checkout.
• One-time purchase of $251.94/six months

Yes! Looking to gift a Lunarly subscription? We offer two different gifting options, one month or 3 month pre-paid subscriptions that automatically cancel at the end of the pre-paid period.

Please Note: To learn more, check out our Gifting FAQ.

We are able to include a gift message of up to 175 characters for gift subscription orders only. This option will be available during the checkout process. The gift note will be included in the recipient's immediate email notification of their gift subscription.

Gift messages are not available for items ordered from the Moon Market at this time.

Mindfulness is a perennial practice. The Moon Market is a curated collection of items to boost your intention setting practice, elevate your space, and cultivate mindfulness. You may find more of your favorites from past Lunarly boxes or exciting new items!

All Moon Market orders are final. We will always replace any damaged or defective items within 30 days of delivery. You will be billed as soon as the order is placed. 

If you have any questions or concerns about your order, reach out to us at hello@lunarly.com for assistance. 

You must log in to your existing Lunarly account or create an account to purchase from the Moon Market. Guest checkout is not available. 

Orders from the Moon Market usually take 1-2 days to process and 5-7 business days to ship. You will receive a shipping notification email when your order is on the way to you!

Have an issue with your order's shipment or delivery? Reach out to the Lunarly support team at hello@lunarly.com - we are here to help!

At this time, gift messaging or gift wrapping is not available on items from the Moon Market. We do offer gift subscription options to Lunarly. You may always choose to enter a different shipping address for your Moon Market order so it goes directly to a loved one! Please be aware that packing slips or receipts included in the shipment may show prices or other order details.

My inner power is limitless. I will kindle its fire with my own lightning within.
With self-esteem, I am whole. I am my own best advocate.
I am brave, I am kind, I am put-together.
When I am still, peace within me rises like the moon in the sky.  
Vulnerability is my balm as I let my guard down, to let love in.
I welcome and encourage the courage to unabashedly be authentically me. I am exceptional and unique in my own way.
Change opens the door for progress. I embrace, the shifting tides of my life to wash away my fears.

Ready to set an intention?
It’s time to whip out your new journal and break it in.
Find a peaceful place where you can THINK clearly.
What’s the first thing that comes to your mind?
What needs to improve?
What do you need more of?
How can you FEEL better?
How can you BE better? Put words and phrases to your feelings.
Use active phrases: “I will…” “I am…” Just a sentence, or two.
Most importantly: think POSITIVE. Take as long as you need to.
Speak your truth, put it out into the world! Say it a few times.
WRITE it down.
Feel that lightness?
Perfect.
Let’s begin.
Get COMFORTABLE. Sit down, lay on the floor, stand; whatever feels right.
ROOT yourself: close your eyes, take long breaths. Let go.
DIG deep. Think about yourself, and let each thought guide you.
FLOW into every thought.
FEEL everything.
FOCUS on what becomes clear to you.
When you are ready to finish, GROUND yourself and awaken.

All the anxiety about hitting points on a timeline, rigidly focusing so much on the tangible thing you want; it’s all ignoring the purpose of self-care in the first place. With intentions, it’s different. There is no roadmap, no sense of failure to be had. Only growth, no matter what. Instead of action, it is the art of inaction, of mindfulness. We set intentions as meaningful commitments, to live our lives as better versions of ourselves. There is no incarnation of material objects. Our hearts and minds are the navigation to finding something within us and sharing it with the world.

Every new moon, we take a moment to consider how we live, and what we can intentionally do to live it better. Over the course of the twenty nine-and-a-half day lunar cycle, you’ll use mindfulness techniques, utilize the art of self-care, and commit to living out your chosen intention. The full moon marks the culmination of your chosen affirmation and is as crucial to intention setting as the new moon. Hence the name, Lunarly.

Intention setting is choosing an intention to carry with you every day. The new moon is the ideal time to start this process, as the lunar cycle will energize your intention over the month.

During the new moon, water is said to be pulled the surface to nourish the roots of the plant. Not that much different from us utilizing mindfulness and manifesting growth. We can see that reflected in our new plant when we incorporate it into our intention setting. It’s just so satisfying to watch our new plant thrive alongside us.

We follow west coast time to make sure everyone gets their Lunarly box in time for the new moon. It’s all good, follow the new moon in your region-- we’re just trying to get everyone their stuff on time for intention-setting.

Like we mentioned, many of the moon names vary depending on what part of the world you might be in. Even here in the U.S., there are variations dependent on where you are in the country, and traditionally, come from Native tribes. For example, the Zuni tribe of New Mexico called April’s moon “the Great Sandstorm moon”, while the Apache tribe of the southern Plains referred to the same moon as “the Moon of Big Leaves”. Both reflect the conditions of their respective regions for the same lunar cycle. [1]

[1] Source: http://www.wwu.edu/skywise/indianmoons.html

Before we had calendars, most of the world relied on the moon to tell what time of the month it was. The names of the moons are highly regional in nature, and super-dependent on things like agriculture, climate, or religious beliefs.

For the same reason the moon is important! New moon, new you, new, clean state.

Since the beginning of time, humanity’s fascination with the moon has led to innovations in science, spirituality, and so much more. The tides of our ocean are controlled by the moon. Many believe the full moon is connected to weird happenings and strange behaviors. For centuries-- and even today-- farmers sowed their crops using lunar planting guides.

As cool as all these things are, we care about the moon in a different way. We like to use the phases of the moon to guide us in our intention setting practice. Much like our own lives, the moon waxes and wanes. Using the moon as a compass of sorts, we set a path of persistent self-reflection. When we set intentions with the moon, we align with nature-- and all of its peaks and valleys. That’s a good thing.

And that’s why we think you should care about the moon, too.

For the best experience with your Lunarly candle, we recommend trimming the wick before each burn. Always keep the wax pool free from debris (that means giving it a quick dusting if you leave it up on a shelf between uses!)

Keep candles away from pets and children and never leave a candle unattended or in a drafty area.

Lunarly candles are hand-poured in Massachusetts using a soy wax vegetable blend and meet all the guidelines for safe use and environmental exposure.

Each lovely plant included in your Lunarly box will have a plant care card with care tips, including water, soil, toxicity and light recommendations. 

Check the plant care card first. Any questions? Reach out to us at hello@lunarly.com!

The plant will form new leaves that grow parallel to the light source (not curled). Leaves will be the right size and dark green in color. The plant doesn’t stretch.

Leaves will be small, thin and pale. Stems stretch, causing plant growth to be tall and leggy. The plant will also grow towards the light source available.

Leaves will curl, blister, look yellowish in color (called sun scorching), have brown edges, and will die and fall off. Damage is more severe when combined with lack of water and high temperatures.